Reference

Privacy Policy for your bropa4d account

Your DANA, OVO, GoPay and QRIS payment records, device checks, and Live Baccarat lobby activity are covered by this Privacy Policy before you open an account.

DANA record handlingCookie choicesDevice login checksPrivacy request path
bropa4d Privacy Policy for your bropa4d account
CONTACT ROUTES

Three ways to ask about privacy

Privacy questions need a clear route, not a long search through account menus. We accept requests through live chat, email, and the logged-in help form so you can choose the path that fits your device. For faster handling, include your account name, the payment rail involved, and whether the question concerns cookies, device access, payment records, or correction of account details.

Team online

Live chat

Our live chat runs 09:00-02:00 WIB and can route privacy questions to the right queue. Share your account name and the issue type, such as QRIS record, device login, or cookie setting.

Email request

Send privacy requests to [email protected] when you need a written trail. Use the subject line with your account name and payment rail, such as DANA or GoPay, so we can locate the record.

Account help form

After login, go to Profile > Help > Privacy Request and choose correction, access, or removal request. The form attaches your account ID, which reduces back-and-forth with our support team.

CONTROL STEPS

Six controls behind your account data

Your privacy controls sit inside the same account flow you use to manage wallet and login settings.

Payment record matching

For DANA, OVO, GoPay and QRIS, we match transaction references with your account wallet. Support can view the status and timestamp, but sensitive wallet access stays with the payment provider.

Cookie choices

You can change cookie choices from Profile > Privacy > Cookie Preferences. Necessary cookies keep login and language settings working, while optional tracking choices can be adjusted when you return.

Device access checks

Go to Account > Security > Devices to see recent login devices and remove one you no longer use. We store device and IP records to help spot access that does not match your pattern.

Retention periods

We keep account, wallet, and support records only for operational, security, and legal needs. When a record no longer has a valid purpose, we remove it from active systems or reduce its detail.

Correction requests

If your name, phone number, or payment label is wrong, use the Privacy Request form. We may ask for account verification before changing details linked to DANA, OVO, GoPay, or QRIS.

Sharing boundaries

We share account data only with service providers needed for payment processing, security checks, hosting, support tools, or legal response. We do not sell your account data to outside advertisers.

Privacy Policy questions before you join

Before you open an account, you should know what data we collect, why we collect it, and how you can ask us to correct or remove it. These answers focus on privacy choices, account records, payment references, cookies, device checks, and support handling. If your question is not covered, use live chat or email [email protected].

It covers registration details, login records, device data, payment references, cookie choices, support messages, and activity records tied to your account. This helps us operate your account, protect access, and answer privacy requests.

We keep payment references so deposits, balance updates, checks, and support replies can be matched to the right account. We do not receive your full wallet access from those payment providers.

Use Profile > Help > Privacy Request after login, or email [email protected] from your registered address. Include your account name and the record type you want us to check.

Yes. Send a correction request through the account help form and choose the record type. We may ask for verification before changing details connected to DANA, OVO, GoPay, or QRIS.

Cookies keep your login, language choice, and security checks working. You can adjust optional cookie settings in Profile > Privacy > Cookie Preferences, while necessary cookies remain active for account access.

When you remove a device in Account > Security > Devices, that device may need to pass login checks again. We keep recent access records to help investigate account safety questions.

You can request removal through the Privacy Request form or [email protected]. Some records may be retained when needed for payment checks, security review, dispute handling, or legal requirements.